French English

FAQ

General
For Artists
For Buyers
Shipping
Safety
Copyrights

_________________________________________________________________________________________________________



General

What is the the Artsetter community?

Artsetter is a social and commercial community dedicated to supporting art in all its forms, connecting artists with art lovers and offering the opportunity to browse and buy work from artists selected by their own peer-group.


Can anyone join Artsetter?

Artsetter gathers together all people in the art world: artists, art lovers, professionals or anyone curious to find out more about the arts. Everyone is invited to join our community.

Artsetter offers artists a place to showcase and sell their work without signing an exclusive rights contract. To register, just provide your full name, email address, desired password, country, and date of birth. After you complete the registration form, we’ll send you an email, and clicking on the confirmation link completes the sign-up process.

Artsetter is a website created to facilitate the interactions and sales between people interested in art. All information on the website is accessible to all members. You have complete control of the information you would like Artsetter Members to see on your profile.


Who can see my profile page?

All members of Artsetter can see your profile page.


Is there any content that I shouldn’t post on my profile?

Do not post any content on your profile that infringes on another person’s copyright or that is against Artsetter’s Terms of Use. Use discretion when posting comments and do not write anything that could be damaging to you or other members.


How do I delete my account?

To delete your account go through My Admin. In the Account section you will see a Close My Account button. Click on the button to delete your account.


What will happen to my information if I delete my Artsetter account?

When you delete your account from Artsetter all itnformation is deleted with it. Artsetter keeps none of this information. This means that should you want to re-activate your account, you will have to register from the beginning with Artsetter.


What does Artsetter use my information for?

Artsetter uses information for the following general purposes: products and services provisioning, billing, identification and authentication, services improvement, contact and research.  IP addresses are automatically reported by your browser each time you view a web page.


Is the information that I put on Artsetter safe?

Yes. Artsetter will not sell or disclose your name, email address or any other personal information of yours to third parties without your explicit consent.

Voting for Candidates.


How do I vote for an Artist Candidate that I like?

To vote, go to the Candidates Page, browse the candidates, and click “Vote”!


How many times can I vote?

You can vote for an unlimited number of artists, but you can’t vote for the same artist more than once.


When should I vote?

If you see a candidate that you like, support them and vote right away.


How much does it cost to join Artsetter?

Artsetter is free! If your sell a work on Artsetter, Artsetter will take a commission of 15% which includes all costs involved (credit card transaction costs are also incorporated).

For artists

How do I become an Artsetter artist?

To obtain a free online art gallery you will need to apply to become an Artsetter Artist. This can be done in a few minutes:

1.  Go to the Candidates Page

2.  Click on “Become an Artist”

3.  Fill out the form. Five artworks will need to be uploaded as well as a description of your work.

Once your candidacy is online (allow 24 hours following submittal), members will be able to vote for you. If you receive enough votes, you will be given a full gallery as an Artsetter Artist.


Why do I have to pass through the Candidate phase before becoming an Artist?

Artsetter wishes to provide its members with the highest quality of art.  The application process allows for fellow members to select those artists they believe should be chosen to have a gallery space on Artsetter.


Why would I want to be an Artsetter artist?

Once you pass from Candidate status to become an Artsetter Artist, Artsetter.com will provide you with a free online art gallery to display and sell your work.  Your art will be presented in the best light possible to potential buyers and a network of art lovers and other talented artists. Furthermore, it’s the safest and most efficient way to sell your art!


Who can apply to become an Artsetter Artist?

Anyone is welcome to apply.


Does applying automatically make me an Artsetter Artist?

No, it does not. Once you have applied, your candidacy will go up on the site and you will need to receive sufficient votes from the Artsetter community to become an Artsetter Artist with a full gallery.


How many votes do I need to become an Artsetter Artist and have my own gallery?

You need 50 votes to become an Artsetter Artist.


How long is my candidacy up on the candidates page for?

Your candidacy is displayed on the candidates page for one month. You therefore have one month to obtain the 50 votes required to become and Artsetter Artist.

My Gallery


How do I manage my personal gallery?

Click on “My Admin” on your profile page. Click on the tab “My Gallery” to manage your gallery.

You can upload individual or multiple artworks (five at a time).

The preview button enables you to see how your art will appear on your profile page.

Make sure you include important information on the artwork by clicking on the information “i” below each picture and providing all relevant details.


How many artworks can I display on my profile?

There is a limit of thirty (30) artworks that can be uploaded into your gallery.


What type of pictures can’t I display on Artsetter?

Artsetter is a place to post your own art. It is not for the display of personal photos or artworks of other people (cf. Terms of Use).


My images aren’t uploading. What do I do?

Usually if your images are not uploading it means that your file is too large. We advise you to resize your image and preferably to save it in JPG or PNG format.


How does the selling process work?

To sell Art on Artsetter you must be an Artsetter Artist. The process works as follows:

1.    You create your gallery with artworks you wish to sell.

2.    When a buyer chooses to buy your artwork you are immediately notified.

3.    Our Sales Department contacts you and arranges the shipping of your artwork.

4.    Your artwork is sent to the buyer.

5.    Once the buyer has received the artwork and gives confirmation of its receipt, Artsetter transfers the money into your bank account.


How will I be notified of an order?

You will automatically be notified of an order by email and shipping arrangements will then take place.


Can I decline an order?

You can decline an order and the buyer will be refunded. However, it is in the terms of our contract (cf. Terms of Use) that Artsetter Artists should only put sellable artworks into their galleries. You will therefore need to notify the Sales Department as to your reasons for declining the order, and should this behavior persist Artsetter reserves the right to delete your profile.

If you do not reply to an order within three days of notification, the order will be declined. In this case, Artsetter reserves the right to delete your gallery from the site.


How do I get paid?

Funds are transferred directly into your bank account. At the time of your first sale, our sales department with contact you for your bank details so that the money can be transferred to your account.


When will I get paid for an order?

When your artwork has arrived we will contact you. There is a legal delay of 7 days to wait in which the buyer can send back the artwork. After the 7 day delay Artsetter will transfer the money into your bank account.

For buyers

What do I do if I want to buy an artwork?

Click “Buy” on the artwork that you would like to buy. You will be asked to give your bank card details, shipping address and to choose a shipping option (UPS or other) in order to make the purchase.

Costs


Is there a membership cost for joining Artsetter?

No, Artsetter is free and there are no membership costs for joining.


Does Artsetter charge a commission on the artworks sold through the site?

Yes, Artsetter charges a 15% commission on all artworks sold through the Artsetter website.


How much does it cost to buy an artwork on Artsetter ?

The amount of money that a buyer will pay for an artwork is composed of three variables:

*      The prices of artworks are decided on by the artists themselves an will vary accordingly. Artsetter charges a 15% commission on the displayed price.

*      Artsetter charges an additional administrative fee of 15 euros which is non-refundable.

*      Shipping costs are calculated according to the location of buyer and seller as well as the dimensions and weight of the package.


What are the payment methods on Artsetter?

Artsetter only takes payments made by bank card. If, for any special reason, you would like to pay by cheque or withdrawal please contact our Sales department with the request.

Shipping

How does shipping work on Artsetter ?

Once you have confirmed a sale, Artsetter will contact you to organize shipping. Artists must package their artwork according to specific guidelines to ensure the works are protected. Please note that all artwork packaging is done at the cost to the artist.


Do I have to go to the post office to send my artwork ?

No. UPS (or another selected shipping carrier) will pick up the package from your address. You will be notified once the package has arrived at its destination.

Once the buyer has confirmed the sale, and after the 7 days during which the buyer has the legal right to return the artwork, payment will transferred directly to your bank account.


Do I have to pay for custom charges ?

No. It is the buyer’s responsibility to pay any existing custom charges.


What are the shipping options available to me on Artsetter?

Artsetter organizes all shipping and delivery, and the artist ships directly to the buyer. There are several shipping options available:

1 . The artist pays for shipping: the price of the artwork will note that shipping costs are included. The buyer will have no extra shipping costs and the artist will select the shipping carrier.

2. The price of the artwork being sold does not include the cost of shipping: Artsetter will organize shipping by UPS, and shipping costs will be automatically added to the price of the work according to its size and destination. This is the most safe and reliable option, but not necessarily the least expensive. If you do not wish to use UPS, or if UPS is unable to ship the size of your artwork, Artsetter can arrange an alternative shipping carrier for you. If you select this option, our Sales Department will process your request as soon as possible.


How much does shipping cost?

The cost of shipping will depend on the size of the artwork and the distance it must travel. If you select UPS shipping, the costs will be automatically calculated and factored into the price of the artwork. If you select an alternative shipping option, you will pay the shipping carrier separately. In either case, the buyer is responsible for paying all shipping costs.


What if there are custom charges?

It is the sole responsibility of the buyer to pay for all custom charges.

Safety

What role does Artsetter play in the buying process?

Artsetter acts as a trusted third party. This means that once a buyer buys an artwork through Artsetter, the money is blocked on a trustee account. The money is only transferred to the artwork once the artwork has been transferred to the buyer and once the buyer has confirmed that he is happy with the artwork.


What is the advantage of buying an artwork through Artsetter?

The main advantage is that you can be sure that you have received the artwork you bought and are happy with it before the Artist is paid. This ensures that you will be refunded if you are not satisfied with your purchase.


What security system does Artsetter use? 

Artsetter has chosen BNP Paribas Bank as its partner in secure banking. BNP is the number one French Bank and uses the Mercanet security system - which is internationally recognized by professionals as one of the safest systems in the world - to ensure that the payment process is completely safe.


Is UPS a safe shipping option?

Yes. UPS is the most famous shipping provider in the world and provides safe and secure transport for your packages. It also provides customers with a tracking system so that they can keep an eye on their package throughout the whole process.

Copyrights

Artsetter respects the rights of all artists and creative people worldwide. It is most likely that all the artworks and articles that you see on the site are copyrighted. To give you some more information on Copyright law we have answered some frequently asked questions. This document is for educational purposes only and should you require legal advice, you must contact a qualified attorney.

On Artsetter, Artists may only sell and expose their own original artworks. If you own an artwork but it is not your creation, you cannot sell it through Artsetter.

The copyright of artworks on Artsetter is one of our main concerns and we work hard to ensure that Artsetter Artists’ Artworks are fully protected.


What does Artsetter do to protect the copyright of its artists?

Artsetter has put into place several ways of protecting our sellers and buyers:

*      The photos of Artist’s artworks are uploaded onto the site using Flash technology (this means that one cannot save or copy/paste the picture directly from the site)

*      Each photo of an artwork is associated directly with its creator.

*      Each time a photo of an artwork is uploaded the artist is required to say whether he/she has provided an authenticity certificate

If you feel that you have been a victim of a copyright infringement, Artsetter can provide you with the information necessary to carry out your claim (ex. the time and date that you uploaded certain artworks)


What is Copyright Infringement?

To simplify this question, copyright infringement occurs when you do certain things with a creative work which someone else produced without first getting the proper permission.

Some examples of copyright infringement (this is only a partial listing) can include:

*      Placing a photograph or creative work online without proper permission.

*      Using a creative work commercially that you did not create.

*      Adapting a creative work of one medium to another, such as making a photograph into a painting.

*      Modifying or editing a creative work without proper permission.


How Can I Avoid Infringing on Someone's Copyright?

To avoid infringing on someone’s copyright, the artworks or articles that you upload onto Artsetter need to have been created by you. This means that they must be your own original work.

If you have used materials in your artwork which are owned by other people or companies make certain that you have obtained proper permission or licensing for the use before you place your work online. If you have written an article you must reference all your sources.


What Sort of Things are Copyrighted?

Any creative work that you find on Artsetter, whether it be an artwork or an article, should be considered to be copyrighted by default.

A work is not required to have a copyright statement printed on it or near it in order to be considered copyrighted so do not assume that the work is unprotected simply because you cannot see a notice written anywhere.

Though a work is publicly available do not think that it is public domain or free for use. Being easy to find on the internet does not affect a work's copyrighted status.


What Happens When You Submit Infringing Works to Artsetter?

When we become aware that an artwork submission to Artwork infringes upon the copyrights of another artist, creative person or company, we will immediately delete it. This is a legal requirement which we fulfill immediately; you will not receive an advanced warning and you will not be given an opportunity to 'fix it'.


If you take my infringing work down am I protected from a lawsuit?

No. When Artsetter takes off an infringing work from the website it does not mean that you are protected if a copyright owner decides to sue you. You may still be held responsible for significant damages.


How do I report copyright or intellectual property infringements on Artsetter?

Beforehand you should know that if you materially misrepresent that a product or activity is infringing your intellectual property, you will be liable for damages (including costs and attorneys’ fees). Therefore, if you are not sure whether the material infringes upon your intellectual property, please contact an attorney before contacting Artsetter.

If you believe that a submission on the Artsetter website infringes your copyright or other intellectual property right (or somebody else’s), please send a written notice of the infringement to Artsetter. The notice must include the following information:

1.    A physical signature of a person authorized to act on behalf of the owner of the copyright or intellectual property right that has been allegedly infringed upon (by fax or regular mail – not by email, except by prior agreement);

2.    Identification in sufficient detail of the material being infringed upon (for an allegation of a patent infringement, please provide a patent registration number);

3.    Identification of the material that is claimed to be infringing upon the intellectual property. Include information regarding the location of the infringing material with sufficient detail so that Artsetter is capable of finding and verifying its existence (for listings, please provide item numbers);

4.    Contact information about the notifier including the name of the intellectual property owner, the name and title of the person contacting Artsetter on the owner’s behalf, the address, telephone number and, if available, e-mail address;

5.    A statement that the notifier has a good faith belief that the material is not authorized by the intellectual property or copyright owner, its agent, or the law.

6.    A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the intellectual property or copyright owner.

When removing material from the site, Artsetter will inform the Artist of the reason for the removal and may provide the Seller with a copy of the notice and the notifying party’s contact information.

© 2010 Artsetter